Over the past few weeks, our support work has centered on a few practical topics: helping EleksTube IPS owners move to the newer WebUI setup flow, checking firmware behavior reports, following up on delivery edge cases, and arranging after-sales support when hardware needs attention.
This is a short workshop note from the support side, written to make those maintenance signals more visible.
WebUI setup questions
Several EleksTube IPS users asked about the difference between the newer WebUI Installer and the older IPS PRO / PC Client setup flow.
Our current recommendation is simple: for supported IPS clocks, use the WebUI firmware path when possible. After installation, settings such as Wi-Fi, time, weather, and device management are handled through the clock's browser-based WebUI.
One common point of confusion is the older Wi-Fi & Time Setup page. That tool belongs to the earlier setup flow, so it may not detect a clock that has already moved to the WebUI firmware. In that case, the next step is not to keep retrying the old page, but to open the WebUI guide and complete setup from the device's newer interface.
Weather display and city setup
A few support messages were about the weather screen showing a fixed value, such as 0°C and sunny.
In those cases, the useful checklist is:
- confirm the clock is running the WebUI firmware
- connect the clock to Wi-Fi
- set the city or region in the WebUI weather settings
- save the setting and let the clock sync again
The current weather setup is city-based. It is not meant to resolve very small local areas such as station names or street-level locations.
Firmware stability reports
We also received reports from users who saw random reboots or activation messages after updating firmware.
Those reports have been treated as compatibility and stability feedback, not as isolated user mistakes. Where needed, we asked customers to confirm the exact firmware version shown in the WebUI, update to the latest available firmware, and observe whether the issue continues.
When a report points to a possible firmware-side behavior, we share it with the technical team for review. We avoid promising a fixed release date before a build is ready, but these reports are part of the maintenance loop behind future firmware updates.
Activation and recovery
Some older support threads involved clocks that needed recovery after an update or showed a Device Not Activated message.
For those cases, we pointed users to the online activation and firmware tools so the clock could be restored or activated from home without shipping the unit back. This is one of the reasons we keep improving browser-based tools: they make support faster and reduce unnecessary returns.
Replacement parts and hardware support
We also handled a case where one IPS display did not work correctly after delivery. When the issue was confirmed, we arranged a replacement screen and followed up with shipping details.
For hardware issues, photos, short videos, and close-up shots of connectors are still the fastest way for us to identify the problem and choose the right support path.
Delivery follow-up
Shipping support this month included a few recurring cases:
- local carrier delivery delays
- parcels waiting for pickup
- returned parcels after missed collection
- PO Box addresses that are not suitable for international courier delivery
- requests to confirm or update the delivery address before shipment
For international orders, a physical address where someone can receive or sign for the package is usually safer than a PO Box. When a parcel is already with the local carrier, contacting the local carrier with the tracking number is often the fastest way to arrange delivery.
Privacy and logistics reports
One customer also reported suspicious courier-related phishing messages after delivery. We treated that as a serious report and explained the fulfillment chain clearly: order details are shared only with the parties required to fulfill and deliver the order.
When reports like this come in, we review internal access and raise the issue with logistics partners where appropriate. It is part of keeping the store accountable after checkout, not only before it.
What we are improving next
Based on recent support conversations, we are focusing on:
- clearer WebUI setup guidance
- better firmware and activation notes
- more visible shipping and delivery expectations
- faster handling for replacement-part cases
- keeping support answers tied to real product behavior
If you are setting up an EleksTube IPS clock and are not sure which tool to use, start with the WebUI guide. If you run into a firmware, weather, activation, or delivery issue, contact us with your product model, firmware version if available, and a short description of what you see.
Support: support@elekstube.com
