Contact us
Get in touch
EleksMaker is a small team based in Tokyo, Japan. We design and build every product we sell — including the firmware and software — and we read every message that comes in. Below is the fastest way to reach the right person.
Customer support
For questions about an order, product setup, warranty claims, or returns:
- Email: support@elekstube.com
- Response time: Within 1–2 business days (Mon–Fri, JST UTC+9)
- Helpful info to include: order number, product model, photo or short video of any issue
Before emailing, you may find your answer faster on our FAQ page, or in one of the setup guides linked from the Support menu.
Wholesale, B2B & partnerships
For bulk orders, corporate gifting, distribution inquiries, or co-marketing opportunities:
- Email: support@elekstube.com
- Please include: company name, target quantity, destination country, and intended use case.
Press & media
For review samples, interviews, or press inquiries:
- Email: support@elekstube.com
Office address
EleksMaker, Inc.
〒121-0813 Tokyo, Adachi-ku
Tokyo, Japan
The Tokyo office is not staffed for walk-in support — please email us first.
Follow along
We share new releases, behind-the-scenes notes, and customer photos on:
- YouTube — product reveals and tutorials
- Instagram — desk shots and gallery
- Facebook — community discussion
Quick form
Prefer not to use email? Fill out the form below and we'll reach back via the address you provide. For order-specific questions, the form's "Order number" field helps us route faster.
Contact Us
How can we help?
Email support@elekstube.com for orders, setup help, or warranty claims — we typically respond within 1–2 business days (JST). For wholesale and partnerships, write to support@elekstube.com. You can also use the form below.