Contact Us

We're here to help. Whether you have a question about your order, our products, or anything else — our team is ready to assist you.

Please email us at support@elekstube.com and we will respond within 1–2 business days.

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Our Offices

Japan (Headquarters)

EleksMaker株式会社
〒251-0037 神奈川県藤沢市鵠沼海岸３丁目8－25
Tel: +81 70-8984-1176
Hours: Monday – Friday, 10:00–18:00 JST (excluding public holidays)
Email: support@elekstube.com

United States

EleksMaker LLC
30 N Gould St, Sheridan, WY 82801, USA
Tel: +1 (408) 459-9670
Email: support@elekstube.com

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Before You Contact Us

You may find a faster answer in our Help Center. Common topics include:

• Shipping & Delivery – Estimated delivery times, tracking your order, and carrier information.
• Returns & Refunds – Our return policy and how to request a refund.
• Privacy Policy – How we handle your personal data.

For order-related inquiries, please have your order number ready when you contact us — this helps us assist you as quickly as possible.