Shipping
Where we ship from
Orders are fulfilled through our warehouse network in Japan, China, and the United States. The fulfillment location is automatically selected based on local inventory availability and the delivery address.
Most orders are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding local public holidays at the fulfillment location.
The actual origin appears in the tracking information after the parcel is handed to the carrier. A particular warehouse cannot be guaranteed before allocation.
Shipping options & delivery estimates
Available services and exact rates are calculated at checkout based on the delivery address, package, inventory location, and carrier availability. Delivery estimates begin after the first carrier scan and are not guaranteed.
International delivery may take longer because of address issues, customs inspections, severe weather, public holidays, regional disruptions, or carrier capacity. If tracking shows no movement for an extended period, contact us and we will coordinate with the carrier.
Duties, taxes & tariffs
Direct-store checkout shipping is Delivered Duty Paid (DDP). Duties, taxes, and tariffs are included in the checkout total, so there should be no import charge on delivery.
In rare cases, a customs authority may request additional documentation. If a carrier or customs authority asks you to pay an import charge, contact support@elekstube.com before paying and include a copy of the notice.
Tracking your order
You'll receive a tracking number by email when the package is dispatched. Live status is available on our Track Your Order page or the carrier's website.
Tracking can take 24–48 hours after dispatch to show its first scan, especially for international postal services.
Lost, delayed, or damaged shipments
If tracking has not moved for an extended period, shows an unexpected status, or the package arrives damaged, contact support@elekstube.com promptly. Include the order number, tracking number, and photos of the outer box, inner packaging, and product when damage is involved.
Address & delivery details
- Address changes: Contact us immediately. Once an order is with the carrier, rerouting may not be possible.
- PO boxes: Some services require a physical street address.
- Apartment or unit numbers: Include all building, floor, and unit details required for local delivery.
- Phone number: International couriers may require a recipient phone number for customs and delivery.
Countries we ship to
We ship to supported countries shown at checkout. If your country or address has no available shipping method, email support@elekstube.com before ordering.
For full terms, read our Shipping Policy. You can also check the FAQ or contact us.