We have no control over additional charges to customs clearance. If you refuse the package, for this reason, customs authorities may charge us an administration fee, and this fee will be deducted from the requested refund amount.
Frequently asked questions
- What forms of payment do you accept?
- We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.
- Where do you ship to?
- We ship to almost every country in the world and have customers in over 70 countries. (The only countries we don't currently ship to are: Albania, Algeria, Bosnia and Herzegovina, Colombia, India, Indonesia, Kosovo, Malaysia, Mexico, Morocco, Pakistan, Slovenia, Tunisia, Vietnam)
- How long does shipping take? What shipping methods do you use?
- All orders are shipped via Yanwen(First-haul shipping). Please allow 2-4 business days for orders to be processed after your purchase is complete.
- Can I track my order?
- We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a Yanwen tracking link. Please allow 24 hours for the link to activate.
- Do you sell wholesale?
- We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that EleksMaker/EleksTube is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.